{"id":3152,"date":"2020-10-30T14:35:18","date_gmt":"2020-10-30T13:35:18","guid":{"rendered":"https:\/\/riskplaywin.com\/uncategorized\/kundenorientierung-tipps-fuer-guten-kundenservice"},"modified":"2020-10-30T14:42:39","modified_gmt":"2020-10-30T13:42:39","slug":"customer-orientation-tips-for-good-customer-service","status":"publish","type":"post","link":"https:\/\/riskplaywin.com\/en\/knowledge\/customer-orientation-tips-for-good-customer-service","title":{"rendered":"Customer orientation: 17 tips for good customer service"},"content":{"rendered":"

Anyone who wants to be successful in business cannot avoid customer-oriented behaviour.<\/strong><\/p>\n

But in the end, what is customer orientation all about?<\/p>\n

Here are a few simple tips on how your company can also succeed in providing great customer service:<\/p>\n

    \n
  1. Offer a great service<\/strong> and strive to constantly improve<\/li>\n
  2. Be open to criticism<\/strong> and try to offer your customers constructive solutions to problems<\/strong>. (No matter if it is a complaint in the shop or a negative online rating)<\/li>\n
  3. Ask your customers what you can do even better<\/strong> or what new product features they would like to see (e.g. with surveys, in a conversation)<\/li>\n
  4. Keep the promises<\/strong> you make to your customers<\/li>\n
  5. Try to exceed the expectations<\/strong> of your customers<\/li>\n
  6. Take time<\/strong> for your customers and have an open ear<\/li>\n
  7. Be friendly<\/strong> to your customers, spread a good mood and give them a good feeling<\/li>\n
  8. Go the extra mile<\/strong> and show the customers that you care about them<\/li>\n
  9. Read the online reviews<\/strong> of your company and your products and use the feedback<\/strong> to make your offer even better<\/li>\n
  10. Respond to online reviews<\/strong>, say thank you and try to suggest a customer-oriented solution in case of criticism.<\/li>\n
  11. Do not try to aggressively talk your customers into buying products<\/strong><\/li>\n
  12. Answer enquiries promptly<\/strong> and if this is not possible, write your customer back when you can expect an answer.<\/li>\n
  13. Be there for your customers<\/strong> even after the purchase<\/li>\n
  14. Do not rip off your customers<\/strong>, but be a fair<\/li>\n
  15. Make your services as transparent as possible<\/strong> and gain the trust of your customers<\/li>\n
  16. Admit mistakes<\/strong> you have made and learn from them<\/li>\n
  17. Say thank you<\/strong>, because your customers are ultimately the ones who keep your business running<\/li>\n<\/ol>\n

     <\/p>\n","protected":false},"excerpt":{"rendered":"

    Anyone who wants to be successful in business cannot avoid customer-oriented behaviour. But in the end, what is customer orientation all about? Here are a few simple tips on how your company can also succeed in providing great customer service: Offer a great service and strive to constantly improve Be open to criticism and try […]<\/p>\n","protected":false},"author":3,"featured_media":3148,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[739],"tags":[912,852,848],"channel":[],"class_list":["post-3152","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge","tag-customer-orientation","tag-customer-satisfaction","tag-customer-service"],"acf":[],"_links":{"self":[{"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/posts\/3152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/comments?post=3152"}],"version-history":[{"count":0,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/posts\/3152\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/media\/3148"}],"wp:attachment":[{"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/media?parent=3152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/categories?post=3152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/tags?post=3152"},{"taxonomy":"channel","embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/channel?post=3152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}