{"id":3386,"date":"2020-11-20T07:00:52","date_gmt":"2020-11-20T06:00:52","guid":{"rendered":"https:\/\/riskplaywin.com\/uncategorized\/leitfaden-fuer-neue-mitarbeiter"},"modified":"2020-11-20T14:40:29","modified_gmt":"2020-11-20T13:40:29","slug":"guide-for-new-employees","status":"publish","type":"post","link":"https:\/\/riskplaywin.com\/en\/knowledge\/guide-for-new-employees","title":{"rendered":"50+ questions that a guide for new employees should answer"},"content":{"rendered":"

When a new employee joins a company, it is important to familiarise him or her with the work processes, the day-to-day running of the company and all other things related to the job. Written employee guidelines can make the start much easier. In the following you will find a compilation of possible questions that your employee’s guide for the initial training can contain – each one structured according to different topics.<\/strong><\/p>\n

Work<\/strong><\/h2>\n
    \n
  • What are the concrete tasks to be completed? What are the areas of responsibility?<\/li>\n
  • How are the decision-making processes regulated? Which decisions may the employee take himself? What scope for decision-making is there for the employee?<\/li>\n
  • Who can be contacted for questions on a specific topic?<\/li>\n
  • Who are the superiors?<\/li>\n
  • Who is responsible for what in the company?<\/li>\n
  • How are the goals defined? How is the achievement of goals evaluated?<\/li>\n
  • How are projects handled in the company? Are there specific processes that need to be taken into account?<\/li>\n
  • Are there certain processes that need to be followed in crisis situations? (e.g. social media, customer terminates contract).<\/li>\n<\/ul>\n

    Working hours<\/strong><\/h2>\n
      \n
    • What working time model is there?<\/li>\n
    • With fixed working time models: When does the work begin? When does the work end?<\/li>\n
    • For flexible working time models: Is there a core working time?<\/li>\n
    • How are obligatory breaks regulated? Can the employee schedule them freely or are they scheduled at a specific time or in a specific time slot?<\/li>\n
    • How is the working time documented?<\/li>\n
    • How are coffee breaks or smoking breaks regulated?<\/li>\n
    • Who must be informed about external meetings (e.g. customer appointments)? (e.g. reception, supervisor, etc.)<\/li>\n<\/ul>\n

      Home Office<\/strong><\/h2>\n
        \n
      • Is it possible to do work in a home office?<\/li>\n
      • If so, how must a home office day be announced?<\/li>\n
      • Do the home office days have to be approved? If so, by whom?<\/li>\n
      • How can e-mails & documents be accessed from home office?<\/li>\n
      • Are there notebooks that can be borrowed for home office use?<\/li>\n<\/ul>\n

        Overtime<\/strong><\/h2>\n
          \n
        • What are the overtime regulations?<\/li>\n
        • Are overtime hours to be registered? If so, with whom?<\/li>\n
        • How are overtime hours paid?<\/li>\n
        • What is the maximum amount of overtime that can be worked?<\/li>\n<\/ul>\n

          Holiday<\/strong><\/h2>\n
            \n
          • How is the holiday requested?<\/li>\n
          • How far in advance must the leave be requested?<\/li>\n
          • How many days of holiday are available to the employee per year?<\/li>\n
          • Are there special holiday rules? (e.g. company holidays)<\/li>\n
          • How is the substitution during leave to be regulated?<\/li>\n
          • Are there any special provisions for availability during the holiday?<\/li>\n<\/ul>\n

            Case of illness<\/strong><\/h2>\n
              \n
            • When must a doctor’s certificate be submitted?<\/li>\n
            • Who should be notified in case of illness and by when?<\/li>\n
            • How is the replacement to be arranged in case of illness?<\/li>\n<\/ul>\n

              Business Trips<\/strong><\/h2>\n
                \n
              • What is the booking procedure for a business trip?<\/li>\n
              • What flat rates are available for business trips?<\/li>\n
              • What do I need to consider during business trips? (e.g. storage of receipts)<\/li>\n<\/ul>\n

                Meetings<\/strong><\/h2>\n
                  \n
                • Do meeting rooms have to be pre-booked? If so, how does this work?<\/li>\n
                • Which recurring meetings are there in the company? (e.g. Jour Fixe, departmental meeting)<\/li>\n<\/ul>\n

                  Technology at the workplace<\/strong><\/h2>\n
                    \n
                  • What is the password for the WLAN?<\/li>\n
                  • How is the use of private smartphones regulated?<\/li>\n
                  • How is the private use of Internet at the workplace regulated?<\/li>\n
                  • What equipment is available (e.g. beamers, laptops, flipcharts). How can this equipment be borrowed?<\/li>\n
                  • Where are the printers? What are the names of the various printers?<\/li>\n<\/ul>\n

                    Documents<\/strong><\/h2>\n
                      \n
                    • Where can I find which documents on the company drives?<\/li>\n
                    • Where are the templates for important documents stored (e.g. reports, invoices, contracts, etc.)<\/li>\n
                    • How are digital documents to be labelled and filed?<\/li>\n<\/ul>\n

                      Communication tools<\/strong><\/h2>\n
                        \n
                      • Is the phone forwarded when someone is not at work? How does the call forwarding setup work?<\/li>\n
                      • Where can the internal telephone numbers\/e-mail addresses or contact details of customers be found? Which e-mail lists can be used?<\/li>\n
                      • How can a telephone call be forwarded to another employee?<\/li>\n
                      • How is the availability of service telephones regulated?<\/li>\n
                      • How can company e-mails be accessed from outside?<\/li>\n<\/ul>\n

                        External communication<\/strong><\/h2>\n
                          \n
                        • What dress code is available in the office? What is the dress code for customer appointments?<\/li>\n
                        • How are customers addressed personally? (e.g. first name, last name)<\/li>\n
                        • What are the special characteristics of external communication?<\/li>\n<\/ul>\n

                          Miscellaneous<\/strong><\/h2>\n
                            \n
                          • What options are there for lunch in the area?<\/li>\n
                          • Is it allowed to eat at work? Are there special facilities for eating\/cooking?<\/li>\n
                          • Where are drinks available in the company? Are the drinks free of charge?<\/li>\n
                          • Where can I find regular office supplies in the company? (e.g. pens, paper)<\/li>\n
                          • Are certain services provided in cooperation with regular partners? (e.g. taxi companies, airlines, hotel chains, craftsmen, translators)<\/li>\n
                          • Are there special employee discounts? (internal and external)<\/li>\n
                          • What opportunities are there for further training?<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                            When a new employee joins a company, it is important to familiarise him or her with the work processes, the day-to-day running of the company and all other things related to the job. Written employee guidelines can make the start much easier. In the following you will find a compilation of possible questions that your […]<\/p>\n","protected":false},"author":1,"featured_media":2571,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[739],"tags":[774,923],"channel":[],"class_list":["post-3386","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowledge","tag-employees","tag-staff"],"acf":[],"_links":{"self":[{"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/posts\/3386","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/comments?post=3386"}],"version-history":[{"count":0,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/posts\/3386\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/media\/2571"}],"wp:attachment":[{"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/media?parent=3386"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/categories?post=3386"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/tags?post=3386"},{"taxonomy":"channel","embeddable":true,"href":"https:\/\/riskplaywin.com\/en\/wp-json\/wp\/v2\/channel?post=3386"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}