Guide: Improve communication skills

Kommunikation verbessern: Persönlich und im Unternehmen / Improve communication skills

In business, good communication is crucial. It is the glue that holds teams together and the bridge that connects us with our customers. It’s not just about what is said, but also how it’s said. It’s always worth improving communication, whether personally or as a team.

Better communication minimizes misunderstandings, improves the work atmosphere, and promotes business. Clear communication can resolve conflicts more skillfully and strengthen relationships with colleagues and customers.

In our detailed article, we offer many tips on how to improve communication and also provide exciting links and book recommendations for those who want to delve deeper into the subject.

And another thing: Do you have a tip on how to improve communication that we haven’t mentioned? Then write to us at

How to Improve Your Communication Skills

In this section, we talk about how to get better at speaking and listening. Simple, clear, no frills. It’s about listening with open ears, speaking clearly with thought, and understanding the subtle signs we often overlook. We will explore ways to improve how we interact with each other through simple, conscious changes in everyday life.

  1. Practice Active Listening: Listen attentively to what others are saying without interrupting directly. Show engagement through body language and ask clarifying questions.
  2. Be Clear and Precise: Express your thoughts clearly and directly. Avoid jargon when unnecessary and be precise in your choice of words.
  3. Give and Accept Feedback: Learn to give constructive feedback and be open to receiving feedback. This helps avoid misunderstandings and achieve common goals.
  4. Show Empathy: Put yourself in the shoes of your conversation partners. This helps you understand their perspective and respond appropriately.
  5. Pay Attention to Nonverbal Communication: Body language, facial expressions, and gestures also convey messages. Make sure your nonverbal communication aligns with what you’re saying. In this wikidoc article you can find out more about nonverbal communication.
  6. Adaptability: Adjust your communication style to the situation and the conversation partner. Different people and circumstances require different approaches.
  7. Develop Conflict Resolution Skills: Not all communication goes smoothly. Learn how to resolve conflicts effectively and respectfully.
  8. Set Clear Goals: Be clear about what you want to achieve with your communication. This helps you stay focused and goal-oriented.
  9. Continuous Learning: Use courses, books, and other resources to continuously improve your communication skills. Learning is a lifelong process.
  10. Effectively Utilize Technology: In the digital world, email, messaging apps, and video conferences are indispensable. Learn to use these tools efficiently and effectively.

10 Tips for Improving Team Communication

In this section, we delve into the art of improving communication within a team. It’s about building bridges, creating spaces for open conversations, and fostering an environment where trust thrives. We explore how clear, constructive communication strengthens collaboration and how everyone in the team can contribute to it.

  1. Promote an Open Communication Culture: Create an atmosphere where team members feel free to express their ideas and concerns. Openness and transparency are key.
  2. Establish Regular Meetings: Hold regular meetings to share updates, discuss progress, and review common goals. This keeps everyone on the same page.
  3. Define Clear Communication Channels: Ensure that everyone on the team knows how and when information should be exchanged. Define which tools should be used for which types of communication.
  4. Build Trust: Trust is essential for effective communication. Show through your actions that you trust your team and work to strengthen that trust.
  5. Practice Active Listening: Demonstrate that you value your team’s opinions and ideas by actively listening and engaging with what is being said.
  6. Implement Feedback Loops: Establish a system where feedback is regularly solicited and constructively used to improve processes and communication.
  7. Offer Communication Training: Invest in training to improve your team’s communication skills. Workshops and seminars can be very helpful.
  8. Proactively Address Conflicts: Recognize and resolve conflicts quickly to avoid deterioration of communication and team dynamics.
  9. Promote Diversity and Inclusion: Consider the diversity within the team and ensure that all voices are heard and valued.
  10. Celebrate Successes Together: Use communication not only to solve problems but also to share and celebrate successes. This strengthens team spirit and motivation.

9 Tips to Improve Internal Communication

This section focuses on laying the groundwork for effective internal communication. We look at various approaches and tools that can help create an environment where information flows and exchange is promoted. There is a focus on linking corporate visions with employees’ daily lives and on using modern technologies and methods to enhance interaction in the workplace.

  1. Communicate Vision and Values Clearly: Ensure that all employees understand the company’s vision and values and how their work contributes to achieving them.
  2. Utilize Digital Communication Platforms: Implement and effectively use digital tools such as intranet, messaging apps, or project management software to facilitate and centralize communication.
  3. Introduce an Internal Newsletter: A regular newsletter can help keep employees informed about news, successes, and updates within the company.
  4. Establish Interactive Formats: Use interactive formats such as Q&A sessions, town hall meetings, or internal webinars to promote dialogue and address questions.
  5. Encourage Two-Way Communication: Encourage employees to provide feedback and ensure that this feedback is taken seriously and, if possible, implemented.
  6. Create Transparent Processes: Be transparent in decision-making processes and share information relevant to employees to foster trust and understanding.
  7. Promote Cross-Functional Teams: By establishing teams that cross departmental boundaries, internal networking is improved, and communication between different areas is encouraged.
  8. Train Communication Skills: Offer training to improve employees’ communication skills, especially in areas such as conflict management, presentation techniques, and interpersonal communication.
  9. Share Successes and Best Practices: Spread success stories and best practices within the company to promote a positive communication culture and learn from others’ experiences.

Common Communication Mistakes and How to Avoid Them

In this chapter, we focus on the practical analysis and improvement of communication. Through concrete examples, we will explore the most common communication mistakes and offer practical solutions that can be implemented immediately in everyday life. From fine-tuning listening behavior to refining expression, here you’ll find tools to sharpen your communication skills.

  1. Lack of Active Listening: Many communication problems arise because active listening is lacking. Avoid this by fully concentrating on the conversation, asking questions, and summarizing what is said to clarify misunderstandings. Bernd Geropp has compiled some good tips on active listening.
  2. Excessive Use of Jargon: Jargon can be confusing and create barriers. Speak clearly and simply to ensure that everyone, regardless of their level of knowledge, can understand.
  3. Ignoring Nonverbal Cues: Body language, facial expressions, and tone of voice play a significant role in communication. Ensure that your nonverbal signals align with your words.
  4. Overreacting to Feedback: A defensive attitude toward feedback can block the flow of communication. Be open to criticism and see it as an opportunity for improvement.
  5. Failure to Provide Regular Updates: Failing to regularly share information can lead to uncertainty and speculation. Keep your team informed through regular updates.
  6. Neglecting Written Communication: Unclear emails or messages can lead to misunderstandings. Ensure that your written communications are clear, precise, and complete.
  7. Lack of Empathy: Without empathy, communication can seem cold and distant. Try to understand and acknowledge others’ perspectives to communicate more effectively.
  8. Mixing Messages: Mixing different topics in one message can cause confusion. Keep your communication focused and separate topics as needed.
  9. Inadequate Preparation for Meetings: Going into meetings unprepared can be a waste of time. Prepare to make communication efficient and goal-oriented.

Online courses to improve communication skills

  • Almost 30,000 people have completed the “Communication Skills Master Class” by TJ Walker, covering all facets of successful communication in 31 hours. Ideal for those looking for comprehensive training in communication. Book course on Udemy
  • Another popular and shorter course is “Effective Communication in the Workplace”. Covering the key topics of workplace communication in just under 3 hours. Check course on Udemy
  • Experienced entrepreneur Lorraine Wiseman demonstrates how good communication works in her compact 1.5-hour course “Communication Fundamentals: How To Communicate Better”, providing a solid introduction to the topic. Details on Udemy

Book Recommendations for Improving Communication

  • “How to Listen” by Oscar Trimboli is a groundbreaking work that emphasizes the art of listening and demonstrates how essential good listening is for effective communication. Trimboli combines scientific insights with practical techniques, showing how through active listening, we can improve not only our personal but also professional relationships. The book offers inspiring insights and easily actionable exercises to help readers sharpen their listening skills, making them better leaders, employees, and individuals.
    View on Amazon
  • “Simply Said: Communicating Better at Work and Beyond” by Jay Sullivan offers practical tips for more effective communication inboth professional and personal life. Through clear instructions and practical exercises, the book helps improve both oral and written communication skills, leading to better personal and professional relationships.
    View on Amazon & Read Sample
  • “Crucial Conversations: Tools for Talking When Stakes Are High” by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler is an indispensable guide for anyone looking to learn how to master difficult conversations. The book offers practical techniques for communicating clearly, calmly, and persuasively even under pressure. It is ideal for anyone looking to effectively resolve conflicts, improve relationships, and achieve common goals in their professional or personal life.
    View on Amazon

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